Billing starts immediately. If you sign up today your first charge will take place today and will happen on the same day every single month going forward. This means your monthly retainer starts immediately and I can’t wait to get started!

For some people, 3 hours just isn’t enough time. If you need me for more than the allotted 3 hours, any additional time will be billed at a discounted rate of 25% off my hourly rate or at a 25% discount on a flat-rate project. Prior to going over the 3 hours in this retainer, I will gain your approval on the cost of the additional work, as well as the length of time it will take me to complete. Then any amount over the monthly retainer amount will be billed on the 25th of each month, to be paid within 72 hours of receipt of the invoice.

I get it, some months you might have no projects for me, whereas other months you may have more! This is why I have created the rolling retainer fee! Any unused retainer fee will roll into the following month and build from month to month…Perfect for those coaches who launch quarterly and don’t need much help in between! However, if at the end of 3 months, you haven’t used all of your retainer hours, you will have the option of being refunded any unused retainer fees or if you know you have a big project coming up, you can choose to continue to roll your retainer fee into future months!

Typically for non-retainer clients, I’m booked 4 weeks out. But as a retainer client, you take priority! Before the start of every month, you’ll get an email from me prompting your to-do list for the month. This will help enable me to work my schedule around your needs and agree to a deadline. But I get it things pop up and you might need some last-minute work. For any project that will take 1 hour or less, I guarantee it will be completed within 2 business days. For projects that will take between 1-4 hours, I guarantee they will be completed within 5 business days. For projects that will take between 4-8 hours, I guarantee they will be completed within 7 business days. And for projects that will take more than 8 hours a conversation will be needed to set expectations on turnaround time.

Within minutes of signing up, you will receive an email from you. In this email, you will receive a copy of the terms and conditions for these retainer services. As well as a link to book your onboarding call! During this call, we will get started where you’re at! What you need right away and plan for the next several months!

Once you become a retainer client I will begin tracking time spent on your projects and helping you. In an effort for complete transparency, I will share with you a document in which all current and pending projects will be tracked. In this document, I will include the name of the project and the estimated time to complete said project. In some cases we may choose to go with a flat rate for a project rather than time spent should that make sense and be more cost-effective. In this shared document I will also include tracking of our communication: emails, texts, phone calls, and voice notes. No, I’m not going to be a stickler and track quick text or voice notes with super simple questions. However, if we have a lot of super simple text, voice notes, and emails, I have the right to add up each of these each month to account for my time. Communication that takes more than 15 minutes of my time will be accounted for. You and I will have consistent communications and nothing on this tracking document should feel like a surprise. And if at any point in time you have a question about time being tracked I ask that you bring it to my attention immediately.

Things change, your business changes, life happens and with that means you may need to terminate our contract. I simply ask that you give me a 30-day. I’m also a small business like you, and these 30 days allow me to plan accordingly and wrap up any loose ends with your projects. Any party can terminate this contract, terms and conditions with a 30-day notice for any reason. A 30-day notice must be sent in writing via email.

No problem! Click here to review the terms and conditions associates with working with Create & Automate with Jenn. I'm positive everything will be to your agreement. However, should you have any questions, please do not hesitate to reach out!

Click here to see my current rate sheet for all projects offered by Create & Automate with Jenn!